Order Fulfillment Manager - East Coast US

About This Gig

Location : Hiring remotely in East Coast US. The Opportunity Oversee and actively run the day-to-day order fulfillment operations for the US and other regions as assigned. Day-to-day operations are customer service, processing of customer orders, logistics and delivery tracking, order support, and interaction with supply chain partners. Receives, prioritizes, and processes customer orders; schedules and releases orders for shipment according to sales policy and customer requirements. Investigates and resolves complex customer complaints including RMA's and reverse logistic issues. Adheres to company sales order processing guidelines and maintains accurate computer system input, invoice and report output, and system operation procedures. Assists in developing and monitoring operating goals and objectives. Facilitates interaction between customer service, warehouse, accountants, credit managers, sales, and marketing. Performs miscellaneous job-related duties as assigned. Other duties as

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