Operations Manager (BPO/Remote)
About This Gig
Overview Opening for Operations Manager (BPO) Operation Hours: 10am - 7pm; 8am-5pm CST • Must be amenable to shifting schedule and weekend shifts The Manager, Operations is accountable for translating Carenet’s service commitments into consistent, high-quality execution across frontline teams, including Care Coordinators, Leads, Patient Care Advisors, and Engagement Specialists. This role ensures operational performance, service quality, and workforce effectiveness while building an engaged, capable team that delivers a seamless member experience. Responsibilities Lead and manage daily performance of assigned frontline teams, ensuring adherence to quality, productivity, and service standards. Conduct regular call monitoring, audits, and performance reviews; deliver timely coaching and corrective action plans to address performance gaps. Analyze key operational metrics and trends to identify risks, improvement opportunities, and root causes impacting service delivery. Foster employee g
Skills & Tags
About the Seller
Carenet Health
on Himalayas