Onboarding Specialist (Client Onboarding & Payment Operations)

About This Gig

At Paystone , we’re looking for an Onboarding Specialist who can confidently manage a high-volume onboarding pipeline while maintaining accuracy, urgency, and strong follow-through. In this role, you’ll manage merchant payment applications from submission through approval and activation, working closely with internal sales teams, acquirers, and operational stakeholders to ensure applications are processed accurately and within established SLAs. You’ll review documentation, troubleshoot discrepancies, coordinate follow-ups, and help merchants move smoothly through the onboarding process. This is a fast-paced operational role that requires strong organizational skills, attention to detail, and the ability to manage multiple active files simultaneously while working independently and making sound decisions in “grey area” situations. PLEASE NOTE: THIS IS NOT AN HR ONBOARDING ROLE. THIS POSITION FOCUSES ON MERCHANT/CLIENT ONBOARDING WITHIN THE PAYMENT PROCESSING INDUSTRY. What You'll Do Ma

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