Onboarding Specialist - B2B SaaS - Remote

About This Gig

We are seeking an Onboarding Success Specialist to join our growing team and help launch and support a digital experience offering for our customers. The role involves managing the end-to-end onboarding of customers, tailoring customer-facing templates, and implementing scheduling tools and CRM. The successful candidate will have 2+ years of experience in customer onboarding, customer success, or implementation support, and a strong customer-first mindset. Requirements 2+ years of experience in customer onboarding, customer success, or implementation support Experience managing a client-facing product or tool on behalf of customers Strong communication skills Customer-first mindset Ability to manage multiple onboarding projects at once Proactive, resourceful, and ownership-driven Experience with KPIs, including Time to Live and Time to Onboarding Complete Experience with a CRM such as Hubspot, Salesforce, etc... Benefits 100% remote work environment Medical, Dental and Vision insuranc

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