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  5. Manager, Technical Support

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Himalayas

Manager, Technical Support

United KingdomPosted 10 days agoVerified 9 days ago

About This Gig

Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com. Position Overview The Manager, Technical Support, will build and lead our new Technical Support function as we transition to a SaaS ready, tiered support model. This role is responsible for building and managing a high performing technical team dedicated to cloud service health, API and customization incidents, platform reliability, and problem management. This role is customer-facing when

Skills & Tags

Technical SupportSupport ManagementSaaS SupportIncident ResponseSite Reliability Engineering

About the Seller

E

Elite Technology

on Himalayas

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