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RemoteOK

Live Chat Support

Quezon City, Quezon City, National Capital Region, PhilippinesPosted 1 day agoVerified 27 minutes ago

About This Gig

Provide live chat support and troubleshooting to clients in group chats, SMS, emails, etc. Address inquiries, concerns, and tech issues related to the POS system, hardware, and more Prioritize both speed and quality of responses while aiming for effective resolutions Handle phone calls when necessary to ensure comprehensive client support Act as a liaison between clients and our internal teams, effectively conveying client needs Collaborate with cross-functional teams to address and resolve client concerns Continuously improve template messages for efficiency and consistency Help create one-page guides, tutorial videos, and other materials to address common inquiries and enhance client self-service options Utilize client feedback to suggest improvements to our products and services Update trackers to maintain accurate records of client interactions, resolutions, as well as KPIs Disseminate product updates and important information in client group chats Assist in onboarding potential n

Skills & Tags

accounting finance cloud microsoft exec sys admin customer support dev digital nomad

About the Seller

Ateneo de Manila University

on RemoteOK

Pricing available on RemoteOK

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