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  5. L1 Support Representative

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Himalayas

L1 Support Representative

United StatesPosted 13 days agoVerified 13 days ago

About This Gig

Job Title: L1 Support Representative Location: Remote – Latin America Preferred Type of Contract: Contract Employment Salary Range: $1,200 USD/month Language Requirements: Fluent English (strong conversational skills) We are seeking a skilled L1 Support Representative with strong customer service and technical troubleshooting abilities to join our growing Helpdesk team. You will play a key role in diagnosing and resolving software and hardware issues remotely, ensuring excellent service and customer satisfaction across all support channels. Key Responsibilities: Respond to inbound support requests via voice, email, and messaging platforms Communicate clearly and effectively with customers to resolve technical issues Troubleshoot and resolve AlohaPoS and other point-of-sale (PoS) hardware/software issues Assist clients remotely using support tools and ticketing systems Determine when hardware replacements are necessary and process orders or RMAs Accurately document and track issues usi

Skills & Tags

Customer ServiceL1 Technical Support1st Level SupportTier 1 Support EngineerSupport: Tier 1Tier 1 SupportTechnical Support RepresentativeEntry Level Support

About the Seller

N

Nearshore Business Solutions

on Himalayas

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