International Customer-Proximate Technical Support

About This Gig

Job Description We are seeking an experienced Technical Services / Cloud Solutions Engineer to provide customer-facing technical support, cloud architecture guidance, service assurance, and business stability solutions for enterprise customers. This role will work closely with customers, support engineers, solution architects, and internal technical teams to ensure successful cloud adoption, workload migration, issue resolution, and long-term customer satisfaction. Key Responsibilities Customer-Facing Technical Support Monitor, analyze, and resolve customers' technical challenges by understanding their business scenarios and cloud product usage. Assist customers and technical support engineers in handling support tickets quickly and efficiently. Analyze customer usage patterns and business needs across different industries to identify real product requirements. Provide feedback to internal teams to support continuous product and service optimization. Stability Support and Service Assu

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