Intake Specialist

About This Gig

Job Description Based on established guidelines, the Intake Specialist processes a variety of internal and external member/provider requests and transactions. Receives, screens, and enters data in preparation for review. Complies with timeliness standards and reduces unpaid claims and rework by accurately processing requests. May also assist on special projects as needed. This role is designated as Remote Flex – no standard weekly in-person onsite expectations. There may be opportunities to meet on campus up to 2 times per year. What You’ll Do Process a variety of requests, inquiries and transactions via phone, email, fax, and mail Review requests to ensure accuracy Support internal & external customers via phone or email Document all pertinent information related to the call/inquiry, attach supporting information as applicable and if unable to resolve route to appropriate area for follow up as applicable Gather and analyze data to provide feedback to Team Leads on employee develo

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