Helpdesk Customer Support Agent

About This Gig

This is a remote position. Position Summary: Helpdesk Customer Service Agents, this role focuses on handling customer concerns, coordinating maintenance and repairs, and keeping clear communication with customers and service partners. A key part of the role is 10K maintenance outreach for stores, making sure vehicles receive timely service. Agents work independently while staying connected with the team to keep operations running smoothly. Essential Duties and Responsibilities (include, but are not limited to the following): Assist customers through phone, SMS, email, and messaging platforms Help customers with vehicle pickup and basic setup instructions Make sure all required documents are completed and submitted Update systems with accurate customer, vehicle, and service details Receive and handle customer concerns such as vehicle issues, tire problems, or service requests Schedule maintenance and repair appointments with vendors Follow up with vendors to check repair progress and c

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