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RemoteOK

Help Desk

Colorado, Posted 1 day agoVerified about 2 hours ago

About This Gig

Help Desk Specialist Location: Remote Position Summary We are seeking a Help Desk Specialist to provide Tier 1/Tier 2 support for a Grants Management System (GMS). The selected candidate will serve as the primary point of contact for users, troubleshoot system issues, manage support tickets, assist with user access, and provide training and documentation support. Key Responsibilities Respond to and resolve user support requests via phone, email, and ticketing systems. Troubleshoot application access, user account, workflow, reporting, and system-related issues. Create, modify, and maintain user accounts and permissions. Track, prioritize, and resolve tickets in accordance with service level requirements. Escalate complex technical issues as needed. Develop and maintain user guides, FAQs, and training materials. Conduct user onboarding and training sessions. Support system testing, updates, and ongoing maintenance activities. Required Qualifications 2+ years of Help Desk, Application S

Skills & Tags

hr virtual assistant medical customer support amazon dev speech math content writing excel

About the Seller

Zenius Corporation

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