Field Services Workforce Management Advisor I

About This Gig

Overview At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? The Field Services Workforce Management Advisor I is responsible for managing all work that flows to Field Services from a scheduling perspective, to include both consumer and commercial work for customer orders & troubles. The role is responsible for first-level calls from Field Services to answer questions and make real-time adjustments. This position works proactively to monitor the schedule and adjust as necessary to fill in white space. This position is responsible for managing critical queues for open, incomplete, or rejected jobs to ensure field jobs are completed within service levels. This position is also responsible for working with other back

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