Executive Director of Customer Care

About This Gig

About ESO ESO is a rapidly growing technology company passionate about improving community health and safety through the power of data. We provide software applications, interoperability and data management solutions to emergency medical services, fire departments and hospitals. We're small enough to be nimble and fun, but big enough to be a great place to work. We serve more then 14,000 customers and are headquarted in Austin, TX with offices in Halifax, Nova Scotia, Belfast, San Jose, Costa Rica. About the Role The Executive Director of Customer Care is a senior leader responsible for the strategy, execution, and continuous evolution of ESO 's customer care organization. This role owns customer care (technical support) outcomes at scale, including customer satisfaction, retention risk mitigation, operational excellence, and cross-functional execution. Reporting to the VP of Customer Care, the Executive Director leads leaders and managers, translates strategic direction into executab

Skills & Tags