Especialista em CS Ops (remoto)

About This Gig

Want to work on the world's largest healthcare platform? We are Doctoralia, a company from the Docplanner group, and we are present in 13 countries, responsible for serving over 55 million patients and processing over 17 million consultation bookings per month. Requirements Leading and executing CS project fronts, from start to finish, assuming direct responsibility for building deliverables, developing analyses, structuring materials, designing workflows, defining processes, and implementing proposed solutions; Translating business objectives and customer experience-related needs into structured action plans, defining scope, schedule, budget, resources, and indicators of success; Coordinating and facilitating project meetings, ensuring effective communication between involved teams and monitoring the actions agreed upon; Performing risk analyses and identifying potential obstacles to the successful implementation of projects, proposing mitigating solutions. Monitoring project progres

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