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Himalayas

Especialista em CS Ops | Projetos (remoto)

BrazilPosted about 22 hours agoVerified about 6 hours ago

About This Gig

Liderar e executar frentes de projetos de CS de ponta a ponta, assumindo responsabilidade direta pela construção de entregáveis, desenvolvimento de análises, estruturação de materiais, desenho de fluxos, definição de processos e implementação das soluções propostas; Traduzir os objetivos de negócio e as necessidades relacionadas à experiência do cliente em planos de ação estruturados, definindo escopo, cronograma, orçamento, recursos e indicadores de sucesso; Coordenar e facilitar reuniões de projeto, garantindo a comunicação eficaz entre as equipes envolvidas e o acompanhamento das ações acordadas; Realizar análises de risco e identificar potenciais obstáculos para a implementação bem-sucedida dos projetos, propondo soluções mitigadoras. Monitorar o progresso do projeto e manter as partes interessadas informadas sobre o status, os desafios e as decisões importantes; Apoiar na identificação e avaliação de fornecedores externos, quando necessário, para fornecer recursos adicionais ou e

Skills & Tags

Customer Service Operations CS Operations Project Management Customer Success Operations Specialist CS Ops

About the Seller

Docplanner

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