Engagement Coordinator

About This Gig

Location : This role can be performed fully remote from anywhere in Canada. The Engagement Manager is well-rounded, with analytical and technical skills as well as strong communication and customer-facing abilities. You actively seek out new ways to learn and are a proactive problem-solver. The Engagement Manager helps deliver value to our customers through excellent project management and customer support skills. Essential Functions: Define, lead and run implementations for the North America region Meet project objectives and timelines, identify and address dependencies across cross-functional teams and business stakeholders Responsible for working with our key account/strategic customers to ensure accountability and successful engagements according to the scoped business and contractual requirements Attend weekly/bi-weekly/monthly meetings with our largest US customers acting as a technical resource for those customers and the CSM Work closely with the CSM and customers to ensure hi

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