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Himalayas

Director, SCANA Energy Customer Care

United StatesPosted 1 day agoVerified about 22 hours ago

About This Gig

Job Summary: The Director of SCANA Energy Customer Care provides strategic and operational leadership and direction to a team of managers and senior professional-level employees within the Solutions Center (in-house call center.) This leader oversees a high-volume, multi-functional customer care operation that includes customer service, retention, renewal, and back-office support teams. This role is accountable for end-to-end performance across the customer servicing lifecycle, including customer satisfaction, complaint rates, retention, and cost-to-serve with a strong emphasis on building a deep, high-performing leadership bench that can scale with SCANA Energy ’s growth and evolving customer needs. The Director is responsible for championing SCANA Energy ’s unique commitment to customer experience by shaping and sustaining a consistent, differentiated brand voice across all customer interactions. This includes ensuring every touchpoint aligns with enterprise brand standards and deli

Skills & Tags

Customer Service Customer Care Director Call Center Operations Director Customer Experience Director Operations Leadership Contact Center Management Customer Service Director Director Of Customer Service Customer Support Director Customer Operations Director

About the Seller

SCANA Energy

on Himalayas

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