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Himalayas

Director of SaaS Customer Support Operations & Automation

PanamaPosted 2 days agoVerified 2 days ago

About This Gig

★ PLEASE SUBMIT YOUR CV IN ENGLISH ★ Location: Remote Employment Type: Full-Time | Independent Contractor Please submit your CV in English About the Company A fast-growing B2G SaaS company is helping modernize public transportation through an AI-native transit operations platform. Its cloud-based software enables transit agencies to manage and optimize services such as microtransit, paratransit, fixed-route operations, dispatching, bookings, routing, fleet coordination, and rider experiences. About the Role We are seeking a highly experienced Director of SaaS Customer Support Operations & Automation to lead, rebuild, and scale a customer support organization supporting complex, mission-critical SaaS products. This role is specifically focused on supporting SaaS customers who pay for and actively use a software product . It is not focused on IT delivery, implementation, migration, infrastructure, or managed services projects. The ideal candidate has deep experience leading customer

Skills & Tags

Customer Support Operations Director SaaS Support Operations Customer Support Management Technical Customer Support Leadership Support automation

About the Seller

Entrepreneur Cooperative

on Himalayas

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