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Himalayas

Director, Customer Self-Service & Automation

United StatesPosted about 6 hours agoVerified 31 minutes ago

About This Gig

The Director, Customer Self-Service & Automation is responsible for developing and executing the enterprise-wide self-service strategies and AI-enabled transformation within MTM ’s customer service and transportation coordination operations. Requirements High School Diploma or G.E.D. equivalent Bachelor’s degree or equivalent experience 8+ years’ experience in a management role Minimum of 7 years’ experience in customer service or contact center operations Experience leading large, complex contact center environments Leadership experience with AI-enabled tools, analytics, or automation platforms in a contact center setting Benefits Health and Life Insurance Plans Dental and Vision Plans 401(k) with a company match Flexible Scheduling Paid Time Off and Holiday Pay Maternity/Paternity Leave Birthday Holiday Casual Dress Environment Tuition Reimbursement MTM Perks Discount Program Milestone Anniversary One Month Sabbatical Leadership Mentoring Opportunities Originally posted on Himal

Skills & Tags

Customer Service Director Of Customer Service Technology Director Of Customer Service Operations Director of Customer Experience Customer Service Director Customer Experience Director Director Of Customer Solutions Director Of AI And Automation Director Customer Success Director Of Customer Service

About the Seller

MTM

on Himalayas

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