CX Systems Architect (CRM Administrator) - Remote

About This Gig

CX Systems Architect (CRM Administrator) The Mission We are seeking a CX Systems Architect to serve as the strategic bridge between high-level business goals and technical execution. In this role, you aren’t just managing settings; you are designing the digital blueprint for the modern customer experience. You will lead the design, configuration, and optimization of CRM environments (primarily Zendesk) to ensure they are intuitive, scalable, and high-performing. The ideal candidate is a "Front-End Power User"—a systems thinker who can take a partner’s fragmented business process and translate it into a sleek, automated workflow. You are the bilingual expert who speaks "Customer Success" to stakeholders and "Logic & Requirements" to Product/Dev teams. Key Responsibilities Solution Architecture: Lead discovery sessions with partners to map customer journeys and translate complex needs into functional CRM configurations. System Design & UI: Own the "agent and customer experience.

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