Customer Technical Support Representative - Part Time
About This Gig
Job Description: We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large. About the Role: This is a part time position - 19 hours per week* The zyBooks Customer Technical Support Representative is responsible for assisting zyBooks’ student and instructor users via email through an email client called Zendesk. The role consists of troubleshooting issues that users describe and answering questions about the zyBooks application/content and how to use it. Job Responsibilities: Reviewing student/instructor feedback on zyBooks content and determining the validity of said feedback. Assisting users with managing accounts. Ie. merging accounts, transf
About the Seller
Wiley
on Himalayas