Customer Support Specialist
About This Gig
Transcarent is hiring for a Full Time Customer Support Specialist. This position will be hybrid for applicant who are close to our offices and Remote for applicants who are not close to our offices. The business operating hours is from 9am to 6pm EST. The working scheduled hours can be between 8am to 8pm EST. Role overview The Customer Support Specialist is responsible for ownership of entire escalation process including review, identification of required actions, and external response. A day in the life... Review, identify and analyze root cause for all escalated service requests; continuously improve based on analysis within delivery teams. Focus on developing proactive solutions to avoid common issues within escalation process. Own escalated cases received from various channels including: complaint review requests received from the customer, live HAC escalations, and negative NPS survey responses. Execute review of member interactions, provide summary, and develop plan to resolve c
Skills & Tags
About the Seller
Transcarent
on Himalayas