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  5. Customer Support Specialist - Italian speaking

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We Work Remotely

Customer Support Specialist - Italian speaking

Anywhere in the WorldPosted 29 days agoVerified about 2 hours ago

About This Gig

Headquarters: Remote Europe,Remote We are seeking a motivated and customer-focused individual to join our team as a multilingual Customer Support Specialist. In this role, you will provide exceptional support to our customers, ensuring their success and satisfaction with our SaaS platform. You will collaborate with internal teams, resolve technical issues, and act as a customer advocate to help drive product improvements.Main responsibilities:Customer assistance: provide prompt and professional support to customers via email, chat, and phone, resolving technical and usage-related issues. Ensure a positive experience by guiding customers step-by-step with empathy and expertise.Issue resolution: analyze and efficiently resolve customer-reported issues, collaborating with internal teams for complex cases. Keep customers informed about the progress of their requests until resolution.Customer training: conduct training sessions to demonstrat

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Smartness

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