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Himalayas

Customer Support Specialist

United StatesPosted 1 day agoVerified 1 day ago

About This Gig

This is a remote position. We are seeking a client-focused Customer Support Specialist with experience in real estate transaction coordination to deliver exceptional onboarding and ongoing support to our clients. This role combines customer service, technical know-how, and real estate process understanding to drive platform engagement and client satisfaction. Key Responsibilities: Guide new clients through onboarding, ensuring a smooth platform setup and confident start Promptly respond to early-stage inquiries to build trust and satisfaction Act as the main point of contact for client support, providing timely and accurate assistance Collaborate with internal teams to resolve technical or process-related issues quickly Support sales calls by offering product knowledge and technical context when needed Translate client needs into platform solutions to drive adoption and retention Create and maintain helpful resources (how-to guides, tutorials, FAQs) Contribute to the internal knowledg

Skills & Tags

Customer Service Customer Support Specialist Real Estate Customer Support Transaction Coordination Support Client Success Remote Customer Service Senior Customer Support Specialist Customer Support Expert

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