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Himalayas

Customer Support Director

United StatesPosted 13 days agoVerified 13 days ago

About This Gig

Customer Support Director Bitcoin Depot is seeking a dynamic, experienced and results driven professional to run its Customer Support operations. This Customer Support Director leads the Customer Support center agents to high performance and improved service quality across our crypto-related products and on behalf of our individual customers. This professional will assist in establishing support center objectives, provide agents with opportunities to expand their knowledge of products, services, and trouble-shooting approaches, analyze data and focus on improved performance and processes to optimize the support to customers. Bitcoin Depot is the largest Bitcoin ATM Network in the world offering users the ability to buy and sell Bitcoin at thousands of BTM and BDCheckout locations. We currently trade on the NASDAQ under the ticker symbol BTM. Responsibilities Manage the Support Call Center and the agents supporting incoming calls from customers and 3 rd party field service agents. Mana

Skills & Tags

Customer ServiceCustomer SupportCall Center ManagementCustomer ServiceOperations ManagementSupport Operations

About the Seller

B

Bitcoin Depot

on Himalayas

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