Customer Success Specialist

About This Gig

Job Description: As a Customer Success Specialist , you’ll be responsible for using scale techniques to handle a large portfolio of Public Sector customer contracts and drive value-based conversations throughout the customer lifecycle. You’ll focus on supporting, managing, and closing renewal transactions while collaborating across Revenue and Success, Marketing, and Legal teams to improve renewal forecasts and identify upsell opportunities. When expansion opportunities arise, you’ll partner closely with Account Executives to ensure the right resources are engaged to grow customer accounts. Who you’re committed to being: A proactive relationship-builder who puts the customer’s success at the center of every conversation. A data-driven professional who thrives in managing a high-volume portfolio while maintaining attention to detail and quality. A collaborative teammate who works effectively across functions to deliver customer and company goals. A results-oriented individual who finds

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