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Himalayas

Customer Success (m/f/d)

GermanyPosted about 8 hours agoVerified 8 minutes ago

About This Gig

Your mission Manage the entire post-sales lifecycle: onboarding, adoption, retention, and expansion Continuously improve CS processes, playbooks, and tooling Act as primary point of contact for key accounts and build long-term customer relationships Monitor customer health scores and proactively identify risks and opportunities Collaborate with CS Engineers and Support to resolve complex product or technical topics Track CS KPIs and share insights with Product, Tech, and Sales to drive product improvements Support self-service formats such as our knowledge base and customer learning portal Take ownership of operational excellence in the CS function and drive efficiency at scale Your profile Based in Germany Proven experience driving onboarding, retention, and renewals across multiple accounts Familiarity with Rocketlane, Zendesk or similar CS/Support tools Strong operational mindset — structured, analytical, and hands-on First experience mentoring or coordinating small project teams (

Skills & Tags

Customer Success Management Account Management Customer Retention SaaS Customer Success Client Onboarding

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