Customer Service Representative Temp (US, Virtual)

About This Gig

Job Description Respond to customer's phone calls, emails and letters ranging from inquiries to demands of restitution and resolution of disputes, relative to a dissatisfaction of service. Equitable and timely resolution requires communication with all parties that can impact decisions, i.e. agents, driver(s), Operations, Revenue Accounting, Credit/Collection, during any phase of the move. Timely response also requires a working knowledge of all mainframe screens as they relate to shipment status and Operations. Mediate inconvenience claim settlements and obtain a consensus from the accountable parties. Monitor the process of the move and provide the customer with updates during delays and communicate with all service providers. Review all shipping documents, tariff charges, invoices and negotiate with affected parties if a price adjustment is warranted. Accurately interpret the Customer Service and Ops. Systems to obtain shipment status and promptly respond to potential service probl

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