Customer Service Rep- Corporate

About This Gig

POSITION SUMMARY: With general direction and knowledge of Company services and processes, the Customer Service Representative I is responsible for processing and resolving customer service requests in a timely and accurate manner. PRINCIPAL RESPONSIBILITIES: Provides timely and accurate solutions for customer service requests, while demonstrating a high level of empathy, professionalism and respect. Responds primarily to inbound calls and, as needed, initiates outbound calls to resolve customer service inquiries. Inputs standard customer requests into Company systems. Effectively responds to initial customer requests and may involve cross-functional assistance to resolve issues. Logs and records information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner. Enters service and route data into computer for billing and route scheduling purposes. Exemplifies high levels of quality, productivity and ef

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