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RemoteOK

Customer Service Agent

Sydney, Posted 1 day agoVerified 30 minutes ago

About This Gig

Who We Are Seed & Sprout is a fast-growing Australian eCommerce brand creating stylish, planet-friendly products that make sustainable living simple and joyful. Based in Byron Bay, we have big growth plans for 2026 and are building a warm, collaborative remote team where your contributions truly matter. The Role Weâre looking for a reliable, detail-oriented Customer Service Agent to support our customers across email , chat, and social channels. Youâll help solve issues, process orders and returns, and ensure every customer interaction leaves a positive impression. What Youâll Do Respond to customer inquiries quickly and professionally via Gorgias Process returns, refunds, and order amendments in Shopify/Loop Escalate issues when needed and keep clear ticket notes Participate in team training, QA, and meetings Meet daily productivity and quality standards What Weâre Looking For 1â3 years eCommerce customer service experience Strong written English and professional communi

Skills & Tags

consulting education customer support marketing quality assurance exec ecommerce shopify full time

About the Seller

OnlineJobs.PH

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