Customer Service Advisor - English (Any Location, Any Location, MA)

About This Gig

Job description As a Customer Care Agent, you will have to answer calls and emails with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1) As customer service is the lifeblood of the company, you will play a vital role in promoting the brand and its image through effective patient care and satisfaction. Among your attributes: Responding to a wide variety of customer cases via phone and email Listening carefully to customer requests and demonstrating understanding Opting for the best route (appeal process) to handle the customer case Remain professional and calm in all situations Record and document customer cases in the appropriate tool Demonstrate an attitude that reflects the best possible image of the company Required profile Very good time flexibility to work 44 hours per week on a rotating basis; Have at least a baccalaureate Have an excellent command of business English (

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