Customer Expert - Czech, Bulgarian or Romania - Greece
About This Gig
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Czech, Bulgarian or Romanian speaking Customer Experts for their offices in Athens or Thessaloniki. Position: Customer Expert - Czech, Bulgarian or Romania Location: Athens or Thessaloniki (option fully remote within Greece) Employment type: Full-time Remuneration: Base salary DUTIES AND RESPONSIBILITIES: Provide customer support via phone, email, and chat channels Handle customer inquiries related to products and services in a professional manner Investigate customer concerns and identify the root cause of issues Resolve complaints efficiently and ensure timely follow-up until resolution Research customer cases using internal tools and resources Maintain accurate customer records and update CRM systems accordingly Escalate complex issues when necessary to ensure customer satisfaction Deliver a high standard of customer service across all interactions Contribute to a positive, col
Skills & Tags
About the Seller
David Kennedy Recruitment
on Himalayas