Collections Support 2

About This Gig

About the Team/Role Contact past due customers to understand the customer’s circumstances, negotiate payment arrangements, assess risk and provide service. Responsible for analyzing funded credit risk through the general maintenance of existing customers. How you'll make an impact Communicates effectively, orally and in writing, with customers to negotiate and obtain immediate payment and resolve delinquent account balances. Engages in on-going education with customers on terms and conditions, alternative payment methods. Manages and avoids creating conflict when interacting with customers. Ability to manage multiple portfolios. Utilizes judgment and experience to make decisions that effectively balance risk, quality, productivity, corporate objectives and customer retention. Manage delinquencies from rolling to the next level. Applies industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to make appropriate collection decisions. Demonstrates

Skills & Tags