Client Relationship Manager
About This Gig
The primary function of this position is to serve as support to assigned existing lenders for day-to-day needs, providing daily support, responding to inquiries, and resolving service problems. Requirements Train/support all assigned lenders. Provide daily support to assigned existing lenders. Respond promptly and professionally to lender inquiries Resolve service problems by clarifying the customer's complaint, determining the cause, and offering solutions. Client relationship management. Manage all details associated with a new lender at go live. Follow up with customers to ensure resolution and satisfaction. Collaborate with other departments to ensure customer needs are met. Escalate complex issues to appropriate internal teams when necessary. Benefits HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL) FSA available Dental plans through BCBSIL Vision insurance through VSP Employer paid Short Term Disability 5 Weeks of Paid Parental Leave Employe
Skills & Tags
About the Seller
HUB International
on Himalayas