Chat & Community Support Specialist

About This Gig

Role Overview As our Chat & Community Support Specialist, you'll handle live chat support, respond to community posts, and ensure every user feels heard and helped. No degree required — just fast typing, clear communication, and a genuine interest in helping people. What You Will Do Handle live chat inquiries, respond to user posts, resolve common issues, escalate complex issues, contribute to the help center knowledge base, and flag trends in user issues. Why It Might Be a Fit You'll be patient with frustrated users, handle multiple conversations simultaneously, and maintain consistent tone and quality across all support touchpoints. Requirements No degree required Fast, accurate typing Excellent written communication Able to handle multiple conversations simultaneously Patient with frustrated users Familiarity with support or chat tools (Intercom, Zendesk, Crisp, or similar) Benefits Hourly pay of $15–$21/hr Fully remote Flexible scheduling across support windows Paid training o

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