Bilingual Virtual Patient Support Specialist

About This Gig

Job Title: Bilingual Virtual Patient Support Specialist Job Location: San Antonio, TX, United States Job Location Type: On-site Job Contract Type: Full-time Job Seniority Level: Description You’re a proactive problem-solver and have the ability to make customers feel like your friend. In this role, you will be responsible for providing inbound customer support in a virtual pharmaceutical contact center environment. Support is provided, but not limited to, patients, caregivers, healthcare providers, and healthcare clinic personnel. You will : Provide timely and accurate responses to inbound calls, emails, and other communications from customers Build rapport and establish positive relationships with patients by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns Identify and resolve patient issues or escalate to appropriate internal teams as needed Maintain detailed and accurate records of patient interactions and transactions in our co