Bilingual Customer Support Representative (Spanish-English | Remote - Columbia)

About This Gig

We are looking for Virtual Professionals based in Columbia. This is a fully remote position for the role of Bilingual Customer Support Representative (Spanish-English | Remote). Applications with an introduction video attached will be prioritized. Due to the fully remote nature of this role, it is important that candidates are comfortable communicating on video calls. Role Summary You are responsible for handling live customer interactions across phone, email, and chat in both Spanish and English. You step in when a customer has a question, issue, or complaint—and your job is to resolve it clearly, quickly, and without creating additional back-and-forth. You are expected to manage multiple conversations, document everything accurately in CRM systems, and maintain control of the interaction from start to resolution. Filtering signal: This role is not for candidates who struggle with real-time communication, need scripts for every situation, or cannot handle frustrated customers without

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