Assistant Customer Service Manager (Airfreight)
About This Gig
Industry: Logistics MNC Environment Permanent role (AWS Guaranteed + Variable Performance Bonus) Responsibilities: Lead the Customer Service team for Airfreight Liaise with customers on the standard operating procedures Respond to customers complaints and enquiries promptly and provide possible suggestions / solutions or assist with recovery actions where possible Monitors and work closely with team to achieve monthly GM targets, DQE KPI and AED failure Handle and prepare CPAR to Company's network and / or airlines Resolve inter-business units disputes Handle team escalation Coordinate with export operations to ensure accuracy in documentations and invoicing Work with cross-functional teams to ensure seamless support, high customer satisfaction, high productivity and efficiency Main back up and coordinating shipment arrangement for odd size, sensitive, high valuable cargo and adhoc projects Review P&L of product desk Collecting and analyzing quality of performance statistics Sugge
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