Application Operations Lead

About This Gig

The Application Operations Lead is responsible for end‑to‑end operational ownership of complex, business‑critical applications and workflows that span multiple platforms, integrations, and support teams. This role exists to close a common enterprise gap: when issues cross systems, ownership becomes fragmented, resolution slows, and accountability blurs. The Principal Lead acts as the single operational owner, ensuring issues are diagnosed quickly, routed correctly, and resolved completely—regardless of which teams or technologies are involved. This is a senior individual contributor role focused on systems thinking, operational clarity, and cross‑team leadership, not people management. Core Mission Eliminate ticket “ping‑pong” across teams Reduce time‑to‑resolution for cross‑platform issues Establish repeatable support patterns for complex applications Enable centralized operations (ECC / Service Desk) to scale effectively Create a sustainable model that can be applied to many applica

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