Administrative Assistant Support

About This Gig

Description We are looking for an experienced Administrative Assistant to join our Customer Support team and work closely with patients, healthcare providers, and internal teams. In this role, you will support existing patients and manage cases related to appointments, prescriptions, and provider communication. You will coordinate multiple parties, ensure data accuracy, and drive each case to resolution. This is a hands-on, communication-heavy role for someone who is comfortable working in a high-volume environment, enjoys solving complex situations, and can maintain a high level of empathy and clarity when working with patients. Working Schedule: Full-time schedule: 5 days per week, 8-hour shifts. Evening schedule in Europe, aligned with US time zones (11:00 - 20:00 ET). Weekend shifts may be included, with days off during the week. Requirements 2+ years of recent, hands-on experience in online customer support (latest role or current position) Proven experience handling inbound and

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