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Himalayas

24/7 AI Operations Technical Support Analyst

BrazilPosted 4 days agoVerified 3 days ago

About This Gig

Hi, I'm Zandile Vanqa your Recruiter and guide to joining CSG . At CSG , you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSG er. About the position The 24/7 AI Operations Technical Support Analyst is responsible for real-time monitoring of a centralized enterprise observability platform that aggregates alerts from multiple monitoring systems via APIs (Application Programming Interfaces) and leverages agentic AI to assist with event correlation and triage. This role serves as the first line of operational awareness, ensuring rapid detection, triage, and notification of incidents across data center and cloud environments. The Analyst plays a critical role in maintaining system uptime and minimizing business impact by coordinating with I

Skills & Tags

AI Operations Technical Support NOC IT Operations Monitoring

About the Seller

CSG

on Himalayas

Pricing available on Himalayas

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