Results for "customer support"

Customer Care Specialist I - Contract

BASE PAY: $15.50+ hr SCHEDULES FALL BETWEEN 7:00 AM - 8:00 PM MONDAY - FRIDAY WITH WEEKEND ROTATIONS. What You'll Do: Are you passionate about helping people? As a Customer Support Specialist, you'll be the voice of our company—assisting clients and customers via phone, email, or chat. You'll handle orders, answer inquiries, resolve problems, and collect valuable feedback. Beyond just support, you’ll consult with customers to uncover their needs and recommend the best products, services, or solutions. Every interaction is an opportunity to make a difference! We count on you to: ✔️ Provide friendly, efficient, and professional customer service ✔️ Resolve issues quickly and effectively ✔️ Recommend solutions that enhance the customer experience ✔️ Work within assigned client programs to meet performance goals Your Key Responsibilities : 💡 Engage with Customers: Handle inbound and outbound calls based on your assignment. 📚 Learn & Grow: Successfully complete training and stay updat

(Fluent English) Customer Support Consultant, E-commerce (remote)

(fluent English) Customer Support Consultant

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Deliver outstanding customer support via emails and social media; Escalate complex issues to engineers as needed; Build strong and lasting customer relationships; Keep up with evolving tools and technology; Handle sensitive customer

Customer Service Rep- Corporate

POSITION SUMMARY: With general direction and knowledge of Company services and processes, the Customer Service Representative I is responsible for processing and resolving customer service requests in a timely and accurate manner. PRINCIPAL RESPONSIBILITIES: Provides timely and accurate solutions for customer service requests, while demonstrating a high level of empathy, professionalism and respect. Responds primarily to inbound calls and, as needed, initiates outbound calls to resolve customer service inquiries. Inputs standard customer requests into Company systems. Effectively responds to initial customer requests and may involve cross-functional assistance to resolve issues. Logs and records information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner. Enters service and route data into computer for billing and route scheduling purposes. Exemplifies high levels of quality, productivity and ef

(Polish and English) Customer Support Consultant, crypto (Torun, remotely)

(fluent Ukrainian) Customer Support Consultant, fintech industry (remotely)

(fluent Czech) Customer Support Consultant (LATAM, remotely)

(Fluent English and Russian) Customer Support Consultant, crypto (remote)

(English and Russian) Customer Support Consultant, crypto (remote)

***TALENT POOLING*** Customer Support Representative

Telecommunication Customer Support Specialist

Technical Customer Support Specialist

Nestmed is fixing healthcare documentation with an AI platform. As a Technical Customer Support Specialist, you will serve as the first line of support for users and troubleshoot user-reported issues. Requirements 3+ years of experience in technical customer support or client-facing roles Strong technical troubleshooting and root cause analysis skills Ability to identify complex bugs and create detailed reports Deep understanding of clinical workflows, home health, or EHR/EMR systems Excellent written and verbal communication skills Comfort with fast-changing environments and a bias toward action Familiarity with ticketing software like Zendesk Benefits Great health benefits - healthcare, dental, and vision Originally posted on Himalayas

Junior customer support Analyst - AOS

Customer Support English, French and Spanish

Manager, Customer Support (Acute and Payer)

Customer Support Representative (English) | BetCare

Customer Support Internship

Junior Customer Support Specialist (German speaking)

Software Customer Support Specialist

Welcome to Campspot ! Whether you are an avid camper, the occasional glamper, an expert RV-er, or new to the outdoors entirely, we're interested in working with you. Our team values diverse perspectives as we seek to create an easy-to-navigate and meaningful camping experience for everyone. We hope you will consider joining our team! ALL human beings are welcome, and we are committed to helping you thrive here. We believe our team, as well as the outdoors, is for everyone. As a Software Customer Support Specialist, you will assist our software customers during scheduled software support hours. Your primary responsibility will be to work with campground and resort staff on inbound call/email/chat questions in a range of difficulty. You will become a master of the ‘ins and outs’ of the Campspot reservation software. You will be expected to courteously share this expertise with campground management and staff at their request by phone, email, and remote desktop demonstration. A high leve

Customer Support Specialist

About InfoTrack InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system. As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us. About the role In your role as a Customer Support Specialist, you are committed to delivering exceptional customer experiences and ensuring our clients maximize the value of our software. As we continue to grow, you are dedicated to being the first point of contact, and the friendly voice answering

Customer Support Specialist

At Bloomerang , we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on what’s possible for the nonprofit sector. That's why, even as the nonprofit sector sees declines in giving, Bloomerang customers raise more year over year. We're also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act. We know our people are the key to our success, and we're proud to be home to some of the most innovative and skilled individuals in the workforce today. Come feel invigorated and unstoppable with us! The Role As a Customer Support Specialist, you will provide excellent customer service and day-to-day support for all of Bloomerang ’s custome

Senior Customer Support Associate

About the team: Fanatics Collectibles is a new company working at the intersection of collectibles and technology. Backed by some of the best investors, sports properties, and operators in the world, we’re integrating with Fanatics ’ global digital sports platform (inclusive of 900 sports relationships and more than 80 million fans) to reimagine the collectibles business. About the role: Fanatics Collectibles is the licensed trading card division of Fanatics – a global digital sports platform that allows fans to Buy, Collect, and Bet. Collector Support is core to our business, reflecting the same passion as the fans we serve. These roles have historically led to advancement into Customer Experience, Product, and Brand Management. We’re looking for proactive, detail-oriented individuals eager to grow within a fast-paced, evolving environment. Senior Customer Support Associates act as escalation specialists within our broader support team, resolving high-priority issues from internal te

Military Coordinator/Payor Success Associate

At Talkspace , we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone! We are looking for a Military Coordinator/Payor Success Associate to join our operations team. The Military Coordinator/Payor Success Associate is responsible for handling a higher level of contacts and back-office processes, including Health Plan Support, Customer Success inquiries, unmatched clients/members, VIP escalations, internal escalations, and ad hoc items. They will prioritize incoming requests and adjust workflows accordingly to ensure efficient and effective resolution of issues. Additionally, they will serve as a liaison between the Payor Success team and customer support to provide assistance with client/member-facing questions. The Payor Success Associate

Customer Support Engineer

Lead Consultant Public Sector

We're Celonis, the global leader in Process Intelligence technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing AI, data and intelligence at the core of business processes - and for that, we need your help. Care to join us? The Team: Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are thought leaders with deep product, technical and domain expertise and focus on delivering Celonis implementations and driving product adoption for our customers. We achieve this by bringing together our best practices, delivery experience, award-winning enablement, and support expertise. The Role: As a Lead Consultant, you lead our agile project teams to accelerate our customers' digital transformation and drive Celonis' international expansion. You identify our customers' strategic pr

(Hebrew & English) Customer Support Consultant, hospitality

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Deliver outstanding customer support via phone calls, chats, and emails; Build strong and lasting customer relationships; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the l

Technical Customer Support Specialist (EU Timezone)

(fluent German & English) Customer Support Consultant

Who we are? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant (30 hours/week) today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Deliver outstanding customer support via emails, chats and calls; Follow internal procedures and SOPs; Collaborate with internal teams to ensure efficient issue resolution; Handle sensitive customer data with care an

Payments & Billing Operations Analyst

The Payments & Billing Operations Analyst plays a key role in managing billing operations, collections, supporting payments processes, and mitigating payment-related discrepancies all while maintaining excellent customer service and compliance with operational standards. The role is a part of the finance team, reporting to the Billing and Collections Manager and involves collaboration with multiple teams to help make system improvements. \n Responsibilities Billing & Collections: Manage day-to-day invoicing, payment tracking, payments adjustments, and review processes. Perform audits to ensure the accuracy and timeliness of payments; address discrepancies promptly. Support management to streamline billing and collection processes and improve efficiency, leveraging automation where applicable. Maintain collections systems, including notifications for late payments and tracking mechanisms. Customer Support: Serve as the primary contact for customer inquiries related to billing,

Technical Support Specialist

Job Title: Tech Support Specialist Position Type: Full-Time, Remote Working Hours: U.S. client business hours (with flexibility for shifts, weekends, or on-call rotation depending on SLA requirements) About the Role: Our client is seeking a Tech Support Specialist to provide timely, effective technical assistance to customers and internal users. This role involves troubleshooting hardware, software, or SaaS issues, resolving tickets, and escalating complex cases to higher-tier teams. The Tech Support Specialist ensures customers feel supported and that technical issues are resolved quickly, accurately, and professionally. Responsibilities: Customer Support & Troubleshooting: Respond to support tickets, calls, and chats through platforms like Zendesk, Freshdesk, Jira Service Desk, or ServiceNow. Diagnose and resolve Level 1/Level 2 technical issues (password resets, connectivity issues, app errors). Provide step-by-step guidance to customers in non-technical language. Issue Escalat

Logistics Coordinator | Customer Support | Routing Optimization

We are looking for a reliable and detail-oriented Logistics Assistant to join our team in a fully remote role . This is a great opportunity for candidates starting their career in logistics, as full training will be provided . If you are organized, a strong communicator, and enjoy problem-solving, this role is a strong fit. You will play a key role in supporting logistics operations, assisting drivers, and ensuring smooth processes, all within a remote, fast-paced environment . Key Responsibilities: Process Tracking & Coordination Track trip documents and ensure validity Coordinate with internal teams Maintain accurate records and update trucking management systems Customer Support: Communicate with drivers regarding deliveries and updates Resolve issues and provide timely solutions Ensure a positive and professional customer experience What We’re Looking For: Strong communication skills (written and verbal) Good attention to detail and organization Ability to handle multiple task

Customer Support Agent

WHO WE ARE 🌍 We help creators get more out of every conversation with Instagram-focused automations and support for other channels like Messenger, WhatsApp, and TikTok. The result? Better engagement, more sales, and real, sustainable growth. With a diverse team of 350+ people spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide. Meet the Customer Experience team: We’re the first line of support and the ongoing partners for our customers. We listen with empathy, solve issues with speed, and always go the extra mile, making sure our customers feel heard and supported at every step. WHO WE'RE LOOKING FOR 🌟 We’re looking for customer support ✨superstars✨ to join our team! This role isn’t just about ticking off tickets and answering emails quickly, this is about delivering outstanding levels of service to our global customers. Our team is fun, kind, and empathetic - if this role and team

German Speaking Customer Representative - Paid Relocation To Greece

German Speaking Customer Representative role with paid relocation to Greece, providing customer support to German-speaking clients. Requirements Fluency in German (both written and spoken) is essential. Excellent communication and interpersonal skills. Strong problem-solving abilities and customer service orientation. Benefits Competitive Monthly Salary Monthly Performance Bonus Relocation Paid Training Health Insurance Originally posted on Himalayas

Sr. Director, Indirect Channel Sales

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary The Sr. Director of Indirect Channel Partner Sales will spearhead the growth and development of our indirect sales channel by leading a dynamic team of national Partner Sales Managers and Inside Partner Sales Managers to cultivate robust relationships with channel partners across the US and drive sales performance by achieving business objectives. The Sr. Director will s

Customer Support Engineer

BR-DGE is seeking an experienced Customer Support Engineer to help customers integrate with their platform, troubleshoot issues, and drive solutions to resolution. Requirements Minimum Experience: Mid-level Experience working with customers who require assistance understanding how to integrate into language-agnostic API gateways Excellent communication and problem-solving skills Strong relationship builder Well organised and able to track multiple workflows Agile methodology experience Good verbal and written communication skills Benefits Competitive salary Investment in your learning, development, and career progression Your own quality laptop and hardware Regular team events & socials 33 days holiday inc public holidays Additional birthday day off Flexible working Originally posted on Himalayas

Senior Manager, Customer Support

Travel Customer Support

Customer Support Training Specialist

SEO Customer Support Hero

Senior Customer Support (Remote)

Freelance Email and Chat Customer Support Polish Speakers

SmartLead.AI-Customer Support-Technical Lead

Bilingual Customer Support Specialist - Japanese (Keigo) and English

Customer Support Engineer - India

Customer Support Specialist (Mid-Level, Full-Time)

Associate Manager, German Customer Support

Customer Support Specialist - Italian speaking

French Speaker customer support agent FULL REMOTE freelance

AI Customer Support - AI Training

Freelance Customer Support Agent for Korean Speakers

Customer Support Specialist (iGaming) for TrueGroup

Remote Customer Support Reps

(fluent Ukrainian) PPC Growth Specialist (AI SaaS Product)

Freelance Email and Chat Customer Support Portuguese Speakers

CPT-8147 Medical Customer Support VA

Customer Support- Quality Assurance

(German & English, Weekend shifts) Customer Support Consultant

Who we are? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant (30 hours/week) today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Deliver outstanding customer support via emails, chats and calls; Follow internal procedures and SOPs; Collaborate with internal teams to ensure efficient issue resolution; Handle sensitive customer data with care an

Representative 3, Enterprise Direct Sales - Sales Development

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary This job generates, prospects and qualifies Enterprise segmented opportunities through outbound cold calling, emailing or lead generation. It plays a key role in the growth and expansion of Comcast Business Services and its product offerings. Opportunities are transferred to field sales executives to finalize sales of Managed Solutions products for Mid-Market and Enterpr

Manager, Indirect Account Management

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary Responsible for leading a team of national account managers to upsell and cross sell to existing SMB through Enterprise customers. Develop and assist the team with account strategies, including identification of incremental revenue opportunities, new product and service opportunities and retention of embedded base services. Stay abreast of competitive landscape and emerg

Customer Support Representative

GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to make our world safer and stronger. Through a nationwide network of sensors, we help our customers source carriers, eliminate fraud and theft, and provide real-time visibility on every truck in America. By operating at the intersection of edge sensing, computer vision, AI-driven analytics, and large-scale field deployment, GenLogs is transforming how transportation data is captured, secured, and commercialized. ABOUT THE GO-TO-MARKET TEAM The Go-to-Market (GTM) team at GenLogs is responsible for bringing our Truck Intelligence™ platform to the organization that depend on trustworthy, real-time freight visibility. We work directly with brokers, carriers, shippers, insurance companies, and ports to define problems, scope operational deployments, and scale high-impact programs. The Customer Support function is one of many dist

Customer Support Specialist

As part of the Customer Support team, you will serve as the primary support resource for the clients, developing deep expertise in our products and resolving a wide range of functional and technical issues. You will take full ownership of incoming cases performing analysis, troubleshooting, and delivering solutions while collaborating with senior specialists on the most complex matters. This role offers the opportunity to build proficiency in NetSuite and Netgain applications and play a critical role in client success. Responsibilities Act as the first point of contact for client inquiries and provide high-quality support across email, phone, and chat. Diagnose, troubleshoot, and resolve most customer issues independently across multiple product areas. Perform detailed analysis of client-reported problems, using product knowledge, documentation, and internal tools to identify root causes. Escalate only the most complex or system-level issues to senior support teams, with clear documen

Customer Support Engineer

Job Description: Responsibilities Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Navis products. Manage cases and communications from start to resolution and closure, collaborating with departments like Sustaining (Development), QA (Testing), and Product release. Verify, reproduce, and isolate application defects or faults reported by Navis Customers. While this role doesn't involve development, the ability to debug software applications and analyze code for potential issues is a valuable skill. Reproduce software defects in a lab environment using customer datasets or remote connections to the customer's test environment. Address customer "question" cases, often requiring in-depth investigation to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Navis resources. Perform on-site customer-facing tasks, including software o

Technical Customer Support Engineer

What are we looking for? We’re hiring a Technical Support Engineer to help our top customers solve the hardest technical problems in apps built on Hercules . You will handle complex debugging, provide architecture guidance, and unblock high-value users fast. You should be: Strong technically: you can reason about full-stack systems and debug unfamiliar code quickly. Customer-oriented: clear communicator who can translate complexity into next steps. Fast and thorough: you triage efficiently, reproduce issues, and drive to resolution. Product-minded: you turn recurring issues into fixes, docs, and automation. What will you lead? Own escalations: take the most technical support tickets and unblock users quickly Deep debugging: reproduce issues, inspect logs, isolate root causes, and propose fixes/workarounds Architecture guidance: advise on app structure, data modeling, auth, payments, performance, and deployment patterns Incident handling: diagnose platform issues vs user issues, coordi

Tier 2 Support Engineer | REMOTE

Tier 2 Support Engineer Remote, Full-time, Mon-Fri Apply here: https://operationsarmy.com/application We are looking for a highly technical, detail-oriented professional to join our Customer Support team as a Tier 2 Support Engineer. This role sits at the intersection of support, product, and engineering, owning advanced troubleshooting, root-cause analysis, and cross-functional issue resolution for our Unify platform and its integrations. You will serve as a technical escalation point for Tier 1 support and post-sales teams, ensuring customer-impacting issues are triaged quickly, documented clearly, and routed appropriately. You will also contribute to system reliability by identifying patterns, surfacing product gaps, and improving internal tooling, documentation, and workflows. This is an ideal role for someone comfortable debugging across APIs, integrations, and data pipelines in a fast-moving SaaS environment. What You'll Do Own Tier-2 Escalations Triage and resolve complex techn

Customer Support Specialist - Remote in the Netherlands

Jouw rol als Customer Support Specialist Verzekeringen. Meestal saai, complex en vol kleine lettertjes. Bij Insify doen we dat anders. Wij bouwen de modernste zakelijke verzekeraar van Europa, speciaal voor ondernemers en freelancers. Geen gedoe, wel snelheid en transparantie. Als ons nieuwe gezicht (en stem) van de klantenservice ben jij niet zomaar een 'helpdeskmedewerker'. Jij bent de bondgenoot van de ondernemer. Wat ga je doen: Je komt terecht in het hart van onze operatie. Je spreekt dagelijks ondernemers die gepassioneerd zijn over hun vak, maar hulp nodig hebben bij het beschermen van hun droom. De held uithangen: Je beantwoordt vragen via chat, telefoon en mail. Geen scripts, maar echte gesprekken. Meebouwen: Zie je dat klanten steeds tegen hetzelfde probleem aanlopen? Jij signaleert het en werkt samen met onze developers om het product te verbeteren. Onboarding: Je helpt nieuwe klanten moeiteloos door het proces heen, zodat ze binnen 2 minuten verzekerd zijn. Kwaliteit boven

Senior Customer Support Engineer

Croatian Speaking Service Agent For Booking.com - Work anywhere In Greece

Mercier Consultancy offers a Croatian Speaking Service Agent role for Booking.com, providing customer support from anywhere in Greece. The role involves high-quality customer service, resolving booking issues, and collaborating with cross-functional teams. Fluency in Croatian is essential, and previous experience in customer service or hospitality is advantageous. Requirements Fluency in Croatian and English, both written and spoken Excellent communication and problem-solving skills Previous experience in customer service or hospitality is advantageous Ability to work independently and manage time efficiently Strong computer literacy and familiarity with CRM systems Flexible to work various shifts as needed Benefits Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package (Flight, Transfer and Hotel) Health Insurance 2 Extra Salaries Per Year Fully Paid Training Originally posted on Himalayas

Happiness Engineer Customer Support & Success

At Automattic, our Happiness Engineers are the creators and protectors of the customer experience. We take this seriously – every Automattic employee, regardless of role, spends their first two weeks in support and does a one-week rotation annually. Happiness Engineers introduce our customers to the possibilities of the open web. We teach, instruct, and solve technical problems so that our customers can achieve their publishing and commerce goals. We also advocate for our customers internally, to help build better tools and products to serve their ever-changing needs. You can read more about Automattic’s company values here. About the Job As a Happiness Engineer (“HE”), you'll spend around six self-scheduled hours per day helping customers via email and live chat, with constant peer support through Slack. We're fully remote but communicate heavily – expect continuous interaction with both customers and teammates. HEs typically work 1-2 weekend days per month (with equivalent

Customer Support Specialist

About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collabo

Customer Support Agent

Do you care deeply about how people feel when they ask for help? Are you excited to learn how high-performing support teams operate at scale? Do you want a structured path to grow into more advanced operational or technical roles? This role is designed as a launchpad for recent ALX graduates who want to build strong foundations in customer operations, structured problem-solving, and scalable support systems. You will learn how to deliver a high-quality, human support experience while mastering the operational discipline that powers it behind the scenes. About ALX Africa ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and re-skill talent, and create a generation of innovative leaders. By 2030, we

Customer Support Agent (Remote)

Customer Happiness Advocate (Remote - Canada, UK, Spain, Finland)