Technical Support Engineer
Siena is creating an operating system of AI agents that learn, remember, and act across every customer touchpoint. As a Technical Support Engineer, you'll own technical resolution end-to-end and build leverage by creating runbooks, auto-routing, and observability access for the Support team. Requirements 1+ year of technical support at a SaaS company Technical skills: REST APIs, webhooks, auth flows, JSON, HTTP protocols, JavaScript, production systems, logs analysis, monitoring tools AI/LLM expertise: LLMs, prompt engineering, AI model integration, AI APIs (OpenAI, Anthropic, etc.) Customer-facing skills: written and verbal English, explaining complex technical issues to non-technical stakeholders, building trust with customers Built for startup pace: comfortable in ambiguity, creating structure, the leverage mindset, coaching or training non-technical teammates Benefits Great salary Opportunity for equity or stock grants Learning budget Meaningful impact Globally distributed team wo
DeveloperCustomer ServiceTechnical Support Engineer
Argentina, Brazil, Mexico Technical Support Engineer- I
Merge medical imaging solutions, offered by Merative , combine intelligent, scalable imaging workflow tools with deep and broad expertise to help healthcare organizations improve their confidence in patient outcomes and optimize care delivery. Meet your radiology, cardiology, enterprise imaging needs – on your own terms – with Merge by Merative imaging solutions. Trusted by 6 of the 10 largest U.S. health systems, Merge empowers healthcare organizations with advanced medical imaging solutions to enhance workflows, optimize care delivery, and help improve patient outcomes. Merge’s Imaging Suite, built on a cloud-native foundation, provides solutions for Vendor-Neutral Archive (VNA), PACS, Enterprise Image Viewing and Workflow Orchestration. Merge’s portfolio also includes Best in KLAS Cardiology and Hemodynamic Monitoring, and Digital Pathology. The primary responsibility of the Technical Support Analyst is to provide advanced technical support and act as an escalation resources for int
Technical Support EngineeringMedical Imaging SupportHealthcare IT Support