Results for "Technical Support"

(fluent English) Customer Support Consultant

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Deliver outstanding customer support via emails and social media; Escalate complex issues to engineers as needed; Build strong and lasting customer relationships; Keep up with evolving tools and technology; Handle sensitive customer

Cyber Incident Responder

Company : Highmark Health Job Description : JOB SUMMARY This role will manage and investigate live security incidents. Cyber Incident Responders work independently or collaboratively depending on each event and will serve as a subject matter expert who works to improve security processes and procedures. Responders discover opportunities to improve the security posture of the organization and drive process improvements. ESSENTIAL RESPONSIBILITIES Coordinate and provide expert technical support to enterprise-wide cyber defense technicians to resolve cyber defense incidents. (20%) Correlate incident data to identify specific vulnerabilities and make recommendations that enable expeditious remediation. (20%) Perform analysis of log files from a variety of sources (e.g., individual host logs, network traffic logs, firewall logs, and intrusion detection system [IDS] logs) to identify possible threats to network security. (20%) Perform cyber defense incident triage, to include determining sc

Business Process Consultant

Overview Edgewater Federal Solutions is seeking a Business Process Consultant to support a major government client in the Washington D.C. area. This team supports the department-wide E-Travel system used for this government entity. The team provides department-wide E-Travel support services for Headquarters, Field Offices, and the Power Marketing Administrations (PMAs), excluding Bonneville Power Administration. Support is provided by an integrated team of technical staff reporting to the OCBS (Office of Corporate Business Systems). The Integrated E-Travel customer service support team is responsible for the technical support to assist in the identification and resolution of system issues with the vendor through systems testing and helpdesk support. This will involve coordination with Federal points of contact and contractor support staff. In addition, this team supports E-Travel web pages, with the responsibility for assisting in the maintenance of these pages to ensure content is co

Technical Support Engineer - 11376

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? 🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. 🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences worki

Customer Support Engineer

(Hebrew & English) Customer Support Consultant, hospitality

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Deliver outstanding customer support via phone calls, chats, and emails; Build strong and lasting customer relationships; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the l

(fluent German & English) Customer Support Consultant

Who we are? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant (30 hours/week) today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Deliver outstanding customer support via emails, chats and calls; Follow internal procedures and SOPs; Collaborate with internal teams to ensure efficient issue resolution; Handle sensitive customer data with care an

Technical Account Manager - Google CCAI Solutions

TTEC Digital is seeking a Technical Account Manager to serve as the operational and technical leader for a portfolio of clients within their Managed Services practice. The role requires strong cross-functional collaboration and a deep understanding of technical and commercial drivers. Requirements 6-8+ years of technical operations management, preferably in CCaaS solutions including cloud services, GCP preferred and AI solutions, preferably with Google Cloud Contact Center AI Platform or Dialogflow Proven experience in client management and CX technical consulting Hands-on experience with CCaaS technologies (NiCE CXone, Genesys, Five9, AWS Connect, Zoom CC, etc.,) Demonstrated ability to lead, mentor, and develop technical support teams Strong understanding of ITIL processes and best practices Experience managing commercial aspects of service delivery, including SOWs, invoicing, and resource planning Excellent communication, relationship-building, and problem-solving skills Ability to

Technical Support Engineer

Recast Software is seeking a Technical Support Engineer to provide excellent customer service in a dynamic and technical environment to bring solutions to customers. The role will involve working directly with customers to troubleshoot and resolve support tickets, providing technical training on Recast Products and related technologies, and assisting in the installation and configuration of new customers. Requirements 4+ years of tier 2 and 3 supporting Microsoft systems infrastructure or systems administration experience 3+ years hands on experience with complex enterprise network environments and knowledge of the day-to-day world of Configuration Manager, SCCM, Intune and Microsoft tools used by IT teams to manage these environments 2+ years using command line tools / "Windows PowerShell" 2+ years WMI - Windows Management Instrumentation 2+ years’ experience with Windows OS and Server platforms 2+ years managing complex windows-based environment Proficiency in Salesforce, Zendesk, S

(fluent English) Account Manager (Asian Market)

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? Join our team as an Account Manager and take ownership of a key client relationship. You will work closely with our leadership team, including the Chief Customer Officer , and be responsible for navigating complex client expectations, aligning priorities, and driving constructive, solution-focused conversations. This role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments, while developing a deep understanding of both the technical and business aspects of the client’s product. If you enjoy owning challenging client relationships and turning complexity into structure — let’s see what it takes 💛 What you will do: Take part in

Technical Support Specialist

Job Title: Tech Support Specialist Position Type: Full-Time, Remote Working Hours: U.S. client business hours (with flexibility for shifts, weekends, or on-call rotation depending on SLA requirements) About the Role: Our client is seeking a Tech Support Specialist to provide timely, effective technical assistance to customers and internal users. This role involves troubleshooting hardware, software, or SaaS issues, resolving tickets, and escalating complex cases to higher-tier teams. The Tech Support Specialist ensures customers feel supported and that technical issues are resolved quickly, accurately, and professionally. Responsibilities: Customer Support & Troubleshooting: Respond to support tickets, calls, and chats through platforms like Zendesk, Freshdesk, Jira Service Desk, or ServiceNow. Diagnose and resolve Level 1/Level 2 technical issues (password resets, connectivity issues, app errors). Provide step-by-step guidance to customers in non-technical language. Issue Escalat

Technical Support Trainee (3 months, potential extension)

About Enroute : We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and try to improve it daily. We make things happen. You can trust us. Our Enroute rs are always up for a challenge. We ask questions, and we love to learn. We pride ourselves on having great benefits and compensations, a fantastic work environment, flexible schedules, and policies that positively impact the balance of work and life outside of it. We care about who you are in the office and who you are as an individual. We get involved, we like to know our people, we want every Enroute r to become part of a great community of highly driven, responsible, respectful, and above all, happy people. We want you to enjoy working with us. Requirements 1-2 years of experience Strong English communication skills: written, verbal, and active listening Critical thinking and the ability to propose creative, out-of-the-box solutions Knowledge of the ad tech ecosystem and how it

Technical Support Engineer (L2/L3)

Location: remote Poland/ Philippines About the Role: We are looking for a Technical Support Engineer with a strong hardware and instrumentation background to join our Customer Care team. In this role, you will directly support clinics, technicians, and partners using audiometers and diagnostic hearing instruments. You will troubleshoot hardware issues, diagnose system integrations, and guide customers through installation, configuration, and operation of audiology systems used in clinical environments. This role sits at the intersection of hardware, software, and clinical workflows. You will help ensure reliable performance of audiometry equipment and provide expert technical support that enables hearing care professionals to deliver accurate diagnostics. The ideal candidate has experience working with technical instruments, medical devices, or diagnostic equipment, and enjoys solving complex technical problems while engaging with customers and fellow service technicians. This role is

Technical Analyst

We have an exciting opportunity for a Technical Analyst -h to join our rapidly growing team! As Technical Analyst you’d be responsible for developing and maintaining applications that support Field Operations and Dispatch teams. You will be part of the evaluation, design, documentation, implementation, testing and performance for various applications. You will work closely with IT and the Business Operations team members to ensure alignment of application/process long term goals and visions. The principal purpose is to drive automation, process efficiency and customer service support for all underlying network and operational process for front line field technicians and customer service agents. This position will report to the Manager, Technical Support. As Technical Analyst your responsibilities will include: Drive strategic direction and support for multiple applications within the Field and Dispatch system stack Strong leadership skills. Ability to work directly with internal and e

SmartLead.AI-Customer Support-Technical Lead

Associate Software Engineer

Join Clario and help transform lives by unlocking better evidence. In this role, you’ll design and develop software applications that support clinical trials and life-changing therapies. If you’re passionate about technology and want to make an impact in healthcare, we’d love to hear from you. What We Offer Competitive compensation and incentive plans Provident Fund and comprehensive medical insurance Employee wellness programs and engagement activities Flexible work arrangements and modern office facilities What You’ll Be Doing Provide technical design for software applications Create or update software documentation to reflect current architecture Participate in code reviews as needed Update existing applications based on user story changes and enhancements Perform unit testing, validation, and documentation for new and updated applications using appropriate protocols and techniques Offer technical support and guidance to internal and external users by: Answering questions on applic

(German & English, Weekend shifts) Customer Support Consultant

Who we are? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant (30 hours/week) today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Deliver outstanding customer support via emails, chats and calls; Follow internal procedures and SOPs; Collaborate with internal teams to ensure efficient issue resolution; Handle sensitive customer data with care an

Senior Technical Support Engineer

Kevel is transforming the retail media space with its cutting-edge, AI-driven ad tech infrastructure APIs that power the Retail Media Cloud™. This groundbreaking solution combines the power of AI insights with API-based technology, allowing multi-brand retailers to build dynamic, customizable ad platforms while maintaining full control of their first-party data. With Kevel , retailers can deliver personalized shopper experiences, optimize ad targeting, and unlock predictive insights to stay ahead in an ever-evolving market. JOB OVERVIEW: The Support team is responsible for monitoring our ticket queue, responding to inquiries from customers and internal team members, investigating and troubleshooting questions/issues, updating Kevel documentation, as well as helping customers understand their existing Kevel configuration so that they can effectively use Kevel to achieve their desired outcomes. This primarily includes answering questions related to: Ad Decisioning, Pacing, Targeting and

6.1.11 -SR. MECHANICAL ENGINEER (STATIC)

Qualification: Bachelors degree in Mechanical Engineering. Chartered / Professional Engineer status or equivalent is preferable Experience: Minimum 10 years of relevant post graduate experience in Oil & Gas industry. Ability to identify and utilise relevant engineering standards and Codes related to Mechanical Engineering (Static). Proven ability to manage time, cost and quality in engineering projects within a multiple project environment. Experience in different phases of projects execution, including concept development, FEED, EPIC, and technical support to site/plant operation. Strong technical competency in broad range of Static equipment and packages used in Oil and Gas industry. Experience in onshore, offshore, greenfield and brownfield projects. Fluency in English with good verbal and writing communication skills and proficiency for conducting presentations. Originally posted on Himalayas

Technical Customer Support Engineer

What are we looking for? We’re hiring a Technical Support Engineer to help our top customers solve the hardest technical problems in apps built on Hercules . You will handle complex debugging, provide architecture guidance, and unblock high-value users fast. You should be: Strong technically: you can reason about full-stack systems and debug unfamiliar code quickly. Customer-oriented: clear communicator who can translate complexity into next steps. Fast and thorough: you triage efficiently, reproduce issues, and drive to resolution. Product-minded: you turn recurring issues into fixes, docs, and automation. What will you lead? Own escalations: take the most technical support tickets and unblock users quickly Deep debugging: reproduce issues, inspect logs, isolate root causes, and propose fixes/workarounds Architecture guidance: advise on app structure, data modeling, auth, payments, performance, and deployment patterns Incident handling: diagnose platform issues vs user issues, coordi

WordPress Support Engineer

Senior Engineer, Application Development

The Senior Engineer, Application Development is responsible for driving new customers, targets and opportunities in targeted markets and providing technical support during and after the sales process. Requirements Bachelor’s Degree in Engineering, Science or Technical Field 5 Years in plastics or related field Ability to work with customers to develop a tailored solution Ability to interact, influence and facilitate at several levels of the organization Originally posted on Himalayas

Live Technical Support Representative — Full-Time (40 hrs/week, Sat–Sun required) — $40,000/year + Benefits — Locations: USA