Technical Account Manager - Google CCAI Solutions
TTEC Digital is seeking a Technical Account Manager to serve as the operational and technical leader for a portfolio of clients within their Managed Services practice. The role requires strong cross-functional collaboration and a deep understanding of technical and commercial drivers. Requirements 6-8+ years of technical operations management, preferably in CCaaS solutions including cloud services, GCP preferred and AI solutions, preferably with Google Cloud Contact Center AI Platform or Dialogflow Proven experience in client management and CX technical consulting Hands-on experience with CCaaS technologies (NiCE CXone, Genesys, Five9, AWS Connect, Zoom CC, etc.,) Demonstrated ability to lead, mentor, and develop technical support teams Strong understanding of ITIL processes and best practices Experience managing commercial aspects of service delivery, including SOWs, invoicing, and resource planning Excellent communication, relationship-building, and problem-solving skills Ability to