Results for "Support Operations"

Organizational Change Management (OCM) Lead

Overview BerryDunn is seeking an Organizational Change Management (OCM) Lead to join our Medicaid Practice Group . This position will support client work for a State Health and Human Services (HHS) agency that has requested organizational change management support to guide enterprise program management, Medicaid modernization initiatives, and the adoption of new systems, processes, and ways of working. The OCM Lead will be responsible for leading and executing change management activities to support operations and Medicaid modernization initiatives. This role focuses on the people side of change, ensuring leadership and staff are prepared, supported, and equipped to successfully adopt new processes, systems, and ways of working. As the OCM Lead, you will develop and implement a comprehensive OCM Plan using proven change management methodologies (e.g., Prosci®), coordinate closely with project management, training, business process, and systems teams, and provide strategic guidance to

Loss Mitigation, Underwriting Supervisor

Come join our amazing team and work from home! The Loss Mitigation Underwriting Supervisor will supervise a team of Loss Mitigation Underwriters to achieve maximum performance in assisting customers with available loss mitigation options. Assist management with support operations within the Loss Mitigation Department including monthly and quarterly audits, reporting, change management, compliance, quality assurance/quality control, and vendor/third party communication. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay for this position is $73,000 -$85,000 Annually plus Annual Bonus. What you'll do: • Facilitate Supervisor responsibilities in accordance with company policies, procedures, and applicable laws. • Manage and coach employees in such areas as workout technique, underwriting methodology, income calculations, net present value results, account recognition, and

Senior Manager, Customer Support

BOT Developer

As a BOT Developer at Gainwell, you will contribute to the development of chatbots using various platforms, integrating voice and telephony services, and ensuring the performance and security of deployed solutions. Requirements Design & Develop Bots Integrate Voice & Telephony Services Enable Cloud Deployments Optimize Performance Support Operations Collaborate in Agile Teams Benefits Flexible work arrangements Originally posted on Himalayas

Customer Support Director

Customer Support Director Bitcoin Depot is seeking a dynamic, experienced and results driven professional to run its Customer Support operations. This Customer Support Director leads the Customer Support center agents to high performance and improved service quality across our crypto-related products and on behalf of our individual customers. This professional will assist in establishing support center objectives, provide agents with opportunities to expand their knowledge of products, services, and trouble-shooting approaches, analyze data and focus on improved performance and processes to optimize the support to customers. Bitcoin Depot is the largest Bitcoin ATM Network in the world offering users the ability to buy and sell Bitcoin at thousands of BTM and BDCheckout locations. We currently trade on the NASDAQ under the ticker symbol BTM. Responsibilities Manage the Support Call Center and the agents supporting incoming calls from customers and 3 rd party field service agents. Mana