Results for "Support Engineer"

Technical Support Engineer

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio. Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself. What You’ll Do Manage customer communication and expectations. Provide phone, email, and chat support to assigned accounts. Provide troubleshooting and debugging of customer problems. Act as the customer liaison to Engineering, Sales, and Field Engineer teams. Transition product issues to Tier 3 Support, Engineering, and product enhancements to Product Management, tracking status to the customer regularly. Escalate critical issues and roadblocks to the Technical Support Manager. Be a part of the on-call rotation for the assigned product team. What You’ll Bring Bachelor’s degre

Customer Support Engineer, Tier 1 (MacOS and MDM) - India

All roles at JumpCloud ® are Remote unless otherwise specified in the Job Description. About JumpCloud ® JumpCloud ® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times. JumpCloud is Intelligent, Secure IT. About the role: As a Customer Support Engineer - Tier 1 you will be responsible for providing world-class technical support to JumpCloud ’s customers. We are looking for a highly technical self-starter that is driven to exceed customer expectations across JumpCloud ’s various support channels. This position will resolve high priority and mission critical customer issues in a fast-paced environment.

Support Engineer

We're building the future of RMM, and the people who deploy it for our customers are mission critical. This is not a traditional support role. You'll close hard tickets, onboard customers running thousands of endpoints, build automations that ship to everyone, and be the IT professional MSP owners trust on sight. If you want real ownership, real impact, and zero bureaucracy, you'll feel at home here. About Level Level is a modern RMM platform built for MSPs and IT teams managing hundreds to thousands of endpoints. We're profitable, growing, and shipping fast with a small team, focused on making RMM simpler and smarter than the legacy tools that still dominate the market. The opportunity We're looking for a seasoned IT professional with 10+ years of real-world MSP or enterprise experience who can do all of this in a single week: close hard technical tickets, run a deep onboarding for a customer managing 1,000+ endpoints, build a reusable automation, record a platform how-to video, and

Technical Support Engineer

Technical Support Engineer – L3 / Senior Fully remote – ONLY South African Applications Azure | VMware / Hyper-V | AI Enablement - If complex outages don't scare you and AI excites you , this is your role. Welcome to Netsurit We're Netsurit — a global MSP helping businesses grow, scale, and stay secure without drowning in IT noise . Our mission: Support the dreams of the doers, that personifies a culture that genuinely supports your personal and professional goals. At Netsurit , you'll work at the sharp end of modern IT — solving real infrastructure challenges while helping clients adopt cloud, automation, and AI-driven solutions . We're looking for a Technical Support Engineer to join our US-focused team , supporting clients primarily based in the United States . This is a senior, hands-on role where you're trusted to lead, improve, and modernize , not just keep systems running. You'll work across Microsoft 365, Azure, virtualization , and emerging tools like Microsoft Copilot to del

International Customer-Proximate Technical Support

Job Description We are seeking an experienced Technical Services / Cloud Solutions Engineer to provide customer-facing technical support, cloud architecture guidance, service assurance, and business stability solutions for enterprise customers. This role will work closely with customers, support engineers, solution architects, and internal technical teams to ensure successful cloud adoption, workload migration, issue resolution, and long-term customer satisfaction. Key Responsibilities Customer-Facing Technical Support Monitor, analyze, and resolve customers' technical challenges by understanding their business scenarios and cloud product usage. Assist customers and technical support engineers in handling support tickets quickly and efficiently. Analyze customer usage patterns and business needs across different industries to identify real product requirements. Provide feedback to internal teams to support continuous product and service optimization. Stability Support and Service Assu

Sr Engineer 3 - Fleet Management (m/f/d)

Job Description Summary The Customer Support Engineer (m/f/d) (CSE) plays a pivotal role for our success in EMEA Pole. The talent will serve as the GE Vernova Gas Power Engineering technology steward and critical customer fronting face for the Installed Base (IB) related to Gas Power assets in Europe. Talent will closely work with Product Support, Monitoring & Diagnostics, Performance, Repair, Application and design engineering teams within the engineering community and with NU projects and Services ITR teams with specific focus on our customers in Europe. Talent will be the key technical point-of-contact for these customers with responsibility of supporting improved customer experience, improving customer plant reliability and availability, and ensuring smooth new unit commissioning. By interfacing both customer, GEV projects, service ITR representatives and the wider engineering community, the CSE will drive safe and reliable operations of the customer assets with minimal techni

Senior Full Stack Engineer, Support Engineering

What’s in it for you? Ready to make a serious impact? Millions of people already rely on Calendly , and we’re still in the midst of exciting product growth — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey. About the team & opportunity What’s Calendly ’s Monetization team all about anyway? Calendly ’s Monetization team builds the systems that support how users manage subscriptions, billing, and payments. As our platform grows, these systems become even more essential to the user experience and the success of our business. We are looking for: A highly technical, talented, and humble human with a deep ownership mindset – you embody the “I’m not done, until we are done” spirit A collaborative team member who models technic

Sales Engineer

Armacell provides numerous and diverse career opportunities.Add your talent to ours and make a difference around the world! 1. Specification & Project Development Promote company products, services and technical solutions to architects, M&E consultants, and project developers/owner. Ensure company products are specified in project design drawings and tender documents. Track construction projects from design stage to tender and execution through updated pipeline. 2. Technical Support Provide technical consultation and product presentations to consultants and designers. Assist distributors and end customers with technical documentation, drawings, calculations, and product selection. Support engineering teams during design development and project implementation. 3. Customer Relationship Management Sales force background reporting Build and maintain strong relationships with architectural firms, design institutes, universities, consultants, and developers. Organize technical semin

Senior Technical Support Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? Any issue with our software that impairs the operation of a customer’s contact centre has significant financial ramifications for them. Our ability to restore service, improve their understanding, and resolve chronic issues will greatly increase the value they receive from our solutions and will reduce financial risk when they experience problems. How will you make an impact? Demonstrate deep subject matter expertise in our core technologies, as well as at least one other technology specialty, and develop expertise in a second area of specialty. Provide advanced technical support to customers via phone, online, chat, and email and use tools and advanced expertise to p

Technical Support Engineer

Siena is creating an operating system of AI agents that learn, remember, and act across every customer touchpoint. As a Technical Support Engineer, you'll own technical resolution end-to-end and build leverage by creating runbooks, auto-routing, and observability access for the Support team. Requirements 1+ year of technical support at a SaaS company Technical skills: REST APIs, webhooks, auth flows, JSON, HTTP protocols, JavaScript, production systems, logs analysis, monitoring tools AI/LLM expertise: LLMs, prompt engineering, AI model integration, AI APIs (OpenAI, Anthropic, etc.) Customer-facing skills: written and verbal English, explaining complex technical issues to non-technical stakeholders, building trust with customers Built for startup pace: comfortable in ambiguity, creating structure, the leverage mindset, coaching or training non-technical teammates Benefits Great salary Opportunity for equity or stock grants Learning budget Meaningful impact Globally distributed team wo

Trainee - Associate Technical Support Engineer

Automation Anywhere is hiring a Trainee - Associate Technical Support Engineer for remote work from Bangalore or Hyderabad, with a stipend of 40k per month for 1 year, preferred experience in tech support L1, scripting languages, and cloud computing platforms. Requirements Bachelor’s degree in Computer Science, Information Technology, or a related field Understanding of REST APIs Proficiency in scripting languages (e.g., Python, JavaScript, Bash) Knowledge of security standards (authentication/authorization) & practices Excellent problem-solving skills Strong communication skills Familiarity with cloud computing platforms (e.g., AWS, Azure) Knowledge of Generative AI and Prompt Engineering Benefits Remote work option Stipend: 40k per month 1-year duration Originally posted on Himalayas

Support Engineer, WordPress VIP

Customer Support Engineer