Results for "Support Engineer"

Senior C++ Developer

Responsibilities Implement high-quality software security and data protection solutions Research and suggest the best way to implement business requirements Identify improvements in existing architecture and legacy code to continuously refine and evolve the product Enhance software delivery and quality throughout the entire software development cycle Manage any issues that may arise and drive resolutions throughout the development process Collaborate with Support engineers to analyze and troubleshoot software problems reported Work with other team members and technical leads effectively and with minimal supervision Requirements 5+ yrs experience with C++11 or newer Client-server application development experience Fully proficient with Git Understanding fundamental design principles behind scalable applications Perform thorough unit testing of software components to prepare for integration in a larger system Capable to independently and proactively lead a feature through the entire dev

Technical Support Engineer - 11376

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? 🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. 🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences worki

Customer Support Engineer

Technical Support Engineer

Recast Software is seeking a Technical Support Engineer to provide excellent customer service in a dynamic and technical environment to bring solutions to customers. The role will involve working directly with customers to troubleshoot and resolve support tickets, providing technical training on Recast Products and related technologies, and assisting in the installation and configuration of new customers. Requirements 4+ years of tier 2 and 3 supporting Microsoft systems infrastructure or systems administration experience 3+ years hands on experience with complex enterprise network environments and knowledge of the day-to-day world of Configuration Manager, SCCM, Intune and Microsoft tools used by IT teams to manage these environments 2+ years using command line tools / "Windows PowerShell" 2+ years WMI - Windows Management Instrumentation 2+ years’ experience with Windows OS and Server platforms 2+ years managing complex windows-based environment Proficiency in Salesforce, Zendesk, S

Technical Support Engineer (L2/L3)

Location: remote Poland/ Philippines About the Role: We are looking for a Technical Support Engineer with a strong hardware and instrumentation background to join our Customer Care team. In this role, you will directly support clinics, technicians, and partners using audiometers and diagnostic hearing instruments. You will troubleshoot hardware issues, diagnose system integrations, and guide customers through installation, configuration, and operation of audiology systems used in clinical environments. This role sits at the intersection of hardware, software, and clinical workflows. You will help ensure reliable performance of audiometry equipment and provide expert technical support that enables hearing care professionals to deliver accurate diagnostics. The ideal candidate has experience working with technical instruments, medical devices, or diagnostic equipment, and enjoys solving complex technical problems while engaging with customers and fellow service technicians. This role is

Customer Support Engineer

BR-DGE is seeking an experienced Customer Support Engineer to help customers integrate with their platform, troubleshoot issues, and drive solutions to resolution. Requirements Minimum Experience: Mid-level Experience working with customers who require assistance understanding how to integrate into language-agnostic API gateways Excellent communication and problem-solving skills Strong relationship builder Well organised and able to track multiple workflows Agile methodology experience Good verbal and written communication skills Benefits Competitive salary Investment in your learning, development, and career progression Your own quality laptop and hardware Regular team events & socials 33 days holiday inc public holidays Additional birthday day off Flexible working Originally posted on Himalayas

Customer Support Engineer - India

Senior Technical Support Engineer

Kevel is transforming the retail media space with its cutting-edge, AI-driven ad tech infrastructure APIs that power the Retail Media Cloud™. This groundbreaking solution combines the power of AI insights with API-based technology, allowing multi-brand retailers to build dynamic, customizable ad platforms while maintaining full control of their first-party data. With Kevel , retailers can deliver personalized shopper experiences, optimize ad targeting, and unlock predictive insights to stay ahead in an ever-evolving market. JOB OVERVIEW: The Support team is responsible for monitoring our ticket queue, responding to inquiries from customers and internal team members, investigating and troubleshooting questions/issues, updating Kevel documentation, as well as helping customers understand their existing Kevel configuration so that they can effectively use Kevel to achieve their desired outcomes. This primarily includes answering questions related to: Ad Decisioning, Pacing, Targeting and

Customer Support Engineer

Job Description: Responsibilities Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Navis products. Manage cases and communications from start to resolution and closure, collaborating with departments like Sustaining (Development), QA (Testing), and Product release. Verify, reproduce, and isolate application defects or faults reported by Navis Customers. While this role doesn't involve development, the ability to debug software applications and analyze code for potential issues is a valuable skill. Reproduce software defects in a lab environment using customer datasets or remote connections to the customer's test environment. Address customer "question" cases, often requiring in-depth investigation to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Navis resources. Perform on-site customer-facing tasks, including software o

Technical Customer Support Engineer

What are we looking for? We’re hiring a Technical Support Engineer to help our top customers solve the hardest technical problems in apps built on Hercules . You will handle complex debugging, provide architecture guidance, and unblock high-value users fast. You should be: Strong technically: you can reason about full-stack systems and debug unfamiliar code quickly. Customer-oriented: clear communicator who can translate complexity into next steps. Fast and thorough: you triage efficiently, reproduce issues, and drive to resolution. Product-minded: you turn recurring issues into fixes, docs, and automation. What will you lead? Own escalations: take the most technical support tickets and unblock users quickly Deep debugging: reproduce issues, inspect logs, isolate root causes, and propose fixes/workarounds Architecture guidance: advise on app structure, data modeling, auth, payments, performance, and deployment patterns Incident handling: diagnose platform issues vs user issues, coordi

WordPress Support Engineer

Tier 2 Support Engineer | REMOTE

Tier 2 Support Engineer Remote, Full-time, Mon-Fri Apply here: https://operationsarmy.com/application We are looking for a highly technical, detail-oriented professional to join our Customer Support team as a Tier 2 Support Engineer. This role sits at the intersection of support, product, and engineering, owning advanced troubleshooting, root-cause analysis, and cross-functional issue resolution for our Unify platform and its integrations. You will serve as a technical escalation point for Tier 1 support and post-sales teams, ensuring customer-impacting issues are triaged quickly, documented clearly, and routed appropriately. You will also contribute to system reliability by identifying patterns, surfacing product gaps, and improving internal tooling, documentation, and workflows. This is an ideal role for someone comfortable debugging across APIs, integrations, and data pipelines in a fast-moving SaaS environment. What You'll Do Own Tier-2 Escalations Triage and resolve complex techn

IT Support Engineer - #34989

As an IT Support Engineer, you will engage directly with IT customers to resolve IT issues, having excellent customer facing experience with strong communication skills. The role involves handling change in a professional manner and is a part of a global engineering team. Requirements Excellent customer facing experience with strong communication skills Flexibility to handle dynamic nature of IT business Professional development Microsoft 365 Certified: Administrator Expert Microsoft Certified: Azure Administrator Benefits Generous Paid Time Off 401k Matching Retirement Plan Visa Sponsorship Four Day Work Week Generous Parental Leave Tuition Reimbursement Relocation Assistance Originally posted on Himalayas

Senior Customer Support Engineer

Senior DevOps Support Engineer (REF4847T)

About the Role We’re looking for a motivated DevOps Support Engineer to join our team and contribute to the ongoing success of our DevOps-as-a-Service (DevOps-aaS) (SaaS) product. Our DevOps-aaS platform provides customers with a fully integrated best-of-breed cloud-native toolchain that enables modern, efficient, and scalable software development. Built on leading cloud, container, and automation technologies, it helps teams deliver software faster and more reliably. You’ll be part of an open and collaborative team that values innovation, continuous learning, and knowledge sharing. Whether you’re starting your DevOps career or already have solid experience, this is a great opportunity to grow your skills, explore new technologies, and work closely with IT Experts and Software Architects in a truly supportive environment. Key Responsibilities • Support and operate our DevOps-as-a-Service platform • Handle customer requests and technical issues effectively • Apply bug fixes, patches, a

Amazon Connect Support Engineer

Miratech is a global IT services and consulting company that helps visionaries change the world. This role requires a technically skilled professional with 4+ years of experience in CCaaS and cloud-based contact center environments. Requirements Design and enhance proactive monitoring capabilities for AWS Amazon Connect CCaaS platforms Collaborate closely with developers, architects, and platform owners Troubleshoot and resolve production incidents Partner with vendor teams to drive operational improvements Develop and maintain Amazon CloudWatch dashboards Benefits Culture of Relentless Performance Competitive Pay and Benefits Work From Anywhere Culture Growth Mindset Global Impact Welcoming Multicultural Environment Social Sustainability Values Originally posted on Himalayas