AVP, Business Solutions - Property & Casualty
If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide ’s Property and Casualty team could be the place for you! At Nationwide ®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Addendum: AVP, Business Solutions - Property & Casualty (Service Operational & Transactional) Key Responsibilities: Design, implement and optimize policy servicing workflows across front-end and in-process experience Conduct customer research and analyze behavior to inform experience design. Convert insights into strategic design decisions that shape requirements and solution architecture. Ensure all enhancements include reporting capabilities to measure KPI’