Associate Principal Engineer - SAP Service Delivery Manager
Role: SAP Service Delivery Manager Employment Type: Full-time Employment Model of working: 100% Remote from Canada Job Overview: Oversee daily SAP AMS operations, including incident, problem, change, and release management. Lead and mentor SAP support teams, including internal staff and outsourced vendors. Act as the primary liaison between business stakeholders, clients, and technical teams. Ensure strict adherence to SLAs (Service Level Agreements), ITIL processes, and internal governance frameworks. Identify and implement continuous improvement initiatives for SAP support and service delivery Manage vendor relationships, contracts, and service performance for outsourced SAP support. Handle escalations, resolve complex issues, and manage transitions of projects to AMS support. Maintain and develop processes, procedures, documentation, and enforce best practices for SAP system maintenance and support. Assist in onboarding and growing AMS accounts, with a focus on retaining clients an