ERP Operations Manager
At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. About the role: This position is responsible for maintaining and supporting the organization’s ERP system to ensure optimal performance, reliability, and security. This role plays a key part in the technical configuration, user access management, integrations, and day-to-day system administration. Team Leadership & Production Support Management Lead and manage a distributed production support team responsible for day-to-day operational support of Oracle Fusion Cloud (ERP, SCM) and ancillary systems. Establish clear SLAs and response protocols for incident triage, resolution, and communications. Drive root cause analysis (RCA) and ensure permanent fixes are implemented — not just band-aid solutions. Coach team members on system configuration, troubleshooting best practices, and Oracle support engage